We do not provide ready recipes;
we tailor solutions to problems and always use a dialogic approach to co-create with our partners.
We are not going after quick wins;
we invest in long-term relationships and success stories.
Rethinking ‘Bakkal’: How would customer-centricity change the mindset of a local grocery store?
Customer-centricity is THE talk of the town these days. Every organization claims to be customer-centric, yet there is an ambiguity of what the term really means and how it would manifest in the daily practices of an organization.
How can we ask better questions? An Analysis on the Outcomes of a ‘Change the Question’ Exercise
Milan Kundera once wrote, ‘The wisdom of the novel comes from having a question for everything.’ As HMD, we also believe in the power of asking questions.